One of my favorite kind of stories…
Last week a woman entered our shop asking if we could fix her air conditioning. She said that a friend of hers had recommended MasterWorks Automotive as an honest and reliable shop and she wanted to try us out. Without much ado I assured her that we would be able to service her vehicle and that she would be in good hands. She seemed a little nervous though and this prompted me to ask a few more questions. After informing her that we would perform the necessary diagnostics to determine what was wrong with her air conditioning she promptly responded that another shop shop had already looked at the problem and determined that she needed a new compressor which they estimated would cost between $1,200 and $1,500!
The thought of replacing an air conditioning compressor can be overwhelming because it is one of the more expensive items in the system to replace. I assured her that we would double check the other shop’s diagnosis and call her if any further testing was required.
The vehicle was a 2009 Hyundai Sonata. I decided to put Rick on the job given his extensive experience in auto air conditioning repair right here in Cleveland and his recent experience with Hyundai a/c compressors. In short order Rick determined that there was in fact a problem at the compressor, however, the problem was not with the compressor itself. Rather, the problem was with an electronic component on the compressor called the compressor clutch coil. This is the part that when activated actually makes the compressor shaft turn and gets the air conditioning refrigerant moving. I called and let the customer know that her car could be repaired for under $300. She was elated and immediately approved the work.
When my customer came to pick up the vehicle she was ecstatic that we had been able to repair her car for under $300. I handed her the keys to her car and she smiled at me and said, “You know, my friend was right about you. Thank you.”
Owner, MasterWorks Automotive